Shipping Policy

Shipping Policy

At Berkeley Health Tests, we understand the importance of timely and accurate delivery of our products. That’s why we have put in place a robust shipping policy that ensures your order is delivered to your doorstep in the shortest time possible.

Our shipping policy outlines the various delivery options available to our customers, including the carriers we use, the shipping rates, and the estimated delivery times. We work with trusted shipping partners to ensure that your order is handled with care and delivered safely.

In addition to providing clear guidelines on our shipping procedures, we also offer real-time order tracking so that you can monitor the progress of your delivery at every stage. This means that you can stay informed about the status of your order and plan accordingly.

At Berkeley Health Tests, we are committed to providing exceptional customer service, and that includes ensuring that your orders are delivered on time and in the best possible condition. Whether you’re ordering one of our health tests or any of our other products, you can rest assured that we’ll do everything we can to get it to you as quickly and efficiently as possible.

  1. Delivery Carriers
  1. We have carefully selected the carriers we use for deliveries within the UK to ensure that your orders are delivered safely and efficiently. We use two trusted carriers: –
  2. Royal Mail; and
  3. DPD.
  4. Royal Mail is a well-known and respected carrier in the UK. They offer a range of delivery options, including standard and next-day delivery, and have an extensive network of delivery offices across the country. With Royal Mail, we can deliver our products to any address in the UK, including remote and rural areas.
  5. DPD is another carrier that we use for our deliveries within the UK. They are known for their advanced tracking systems and offer a range of delivery options, including next-day and weekend deliveries. DPD has an excellent reputation for customer service, and they have won numerous awards for their commitment to delivering parcels safely and on time.
  6. We understand that choosing the right carrier is crucial in ensuring that your order is delivered on time and in good condition. That’s why we work with carriers who have a proven track record in delivering parcels safely and efficiently. By using Royal Mail and DPD, we can provide our customers with a range of delivery options and the peace of mind that their orders will be handled with care.
  1. Delivery Rates
  2. We offer a simple and transparent pricing structure for our delivery rates. For all orders, we charge a standard delivery rate of £5.45 per test kit delivery.
  3. For customers who are ordering multiple test kits, we offer free delivery provided that a minimum of £40 is spent. This means that if you order more than one test kit and your total order value is over £40, you won’t have to pay any additional delivery charges.
  4. However, please note that additional shipping charges may apply for large volume orders and deliveries to Highlands and Islands. If you’re placing a large order or you live in a remote area, we recommend contacting our customer service team before placing your order to get a quote for shipping costs.
  5. We believe in providing our customers with fair and reasonable delivery rates, and we strive to keep our costs as low as possible while still ensuring that your orders are delivered safely and efficiently.
  6. If you have any questions about our delivery rates or policies, please don’t hesitate to contact our customer service team for assistance.
  1. Delivery Times
  1. Our standard delivery time for orders is up to 7 working days from the date of dispatch. This means that once your order has been shipped, it should arrive at your doorstep within 7 working days. We strive to dispatch all orders as quickly as possible, and most orders are dispatched within 1-2 working days.
  1. We work hard to ensure that your orders are delivered on time and in good condition, and we use trusted carriers to handle our deliveries.
  2. If you have any questions about our delivery options or the status of your order, please don’t hesitate to contact our customer service team for assistance.
  1. Tracking
  1. We understand that tracking your order is important, and we provide tracking information for all of our deliveries
  2. With Royal Mail, you can track your order by entering your tracking number on their website or mobile app. They offer updates on the progress of your delivery, including when it has been dispatched, when it’s out for delivery, and when it has been delivered.
  3. DPD also offers a comprehensive tracking service for their deliveries. They provide real-time updates on the status of your delivery, including an estimated delivery window and the ability to track your driver’s location in real-time. DPD also offers a range of delivery options, including the ability to change the delivery address or delivery date if needed.
  1. Delivery Requirements
  1. At Berkeley Health Tests, we take great care to ensure that your orders are delivered safely and efficiently. To help ensure that your order arrives on time and in good condition, we ask that you please make sure you or someone else is available to accept delivery at the specified address.
  2. If you’re not able to be at the delivery address to sign for the order, please contact our customer service team as soon as possible. We may be able to arrange for the order to be delivered to a different address or to hold it for collection at a local delivery office.
  3. We take the security of our deliveries seriously, and we require a signature to confirm that your order has been received. This helps us to prevent fraud and ensure that your order is delivered to the correct person.
  1. By placing an order with Berkeley Health Tests, you agree to ensure that someone is available to accept delivery and sign for the order within the specified timeframe. This helps us to ensure that your order arrives safely and on time, and it also helps to protect against fraud and ensure the integrity of our delivery process.
  2. If you have any questions about our delivery policies or procedures, please don’t hesitate to contact our customer service team for assistance. We’re always happy to help.
  1. Order Delays
  1. At Berkeley Health Tests, we strive to provide the best possible delivery service to our customers. We make every effort to ensure that your order is delivered to you within the specified timeframe, and we work closely with our carriers to ensure that your order arrives on time and in good condition.
  2. However, we want to be clear that there may be circumstances beyond our control that can affect delivery times. For example, poor weather conditions or disruptions to carrier services may cause delays to your delivery. While we will use all reasonable endeavours to ensure that delivery times are met, we cannot be held responsible for any delays caused by third parties.
  3. In the event that your delivery is delayed due to circumstances beyond our control, we will do our best to keep you informed of the status of your order and provide an estimated delivery date. We understand that delays can be frustrating, and we want to make sure that you’re kept up-to-date with the latest information about your order.
  4. Please note that we cannot be held responsible for any losses or damages arising from delayed deliveries. However, if you have any concerns about the status of your order or the delivery timeframe, please don’t hesitate to contact our customer service team for assistance.
  5. By placing an order with Berkeley Health Tests, you agree to our delivery policies and understand that while we will do our best to ensure timely delivery, there may be circumstances beyond our control that can affect delivery times. We appreciate your understanding and support as we work to provide you with the best possible service.
  1. Order Issues
  1. We want to ensure that you receive your order in good condition and on time. We understand that sometimes things can go wrong during shipping, which is why we have a policy in place to address lost or damaged orders.
  2. If you do not receive your order within 7 working days from the date of dispatch, please contact our customer service team. We will investigate the status of your order and work with our carriers to determine the cause of the delay.
  3. In the event that your order is lost or damaged during shipping, we will replace it free of charge provided that investigations by our carriers show justification or are inconclusive. We will require evidence of the loss or damage to your order, such as photographs, in order to process a replacement.
  4. Please note that if investigations by our carriers show that the loss or damage was due to customer negligence, we may not be able to offer a free replacement. We will work with you to find a satisfactory solution in such cases.
  1. Order Returns
  1. At Berkeley Health Tests, we want to ensure that your order is delivered to you in a timely and efficient manner. However, there may be circumstances where our carriers are unable to deliver your order to the address provided. In such cases, if your order is returned to us due to several failed delivery attempts, non-collection, or an insufficient/incorrect address, we cannot refund any shipping costs.
  2. We strongly recommend that you provide accurate and complete delivery information when placing your order, including a valid delivery address and contact details. This will help to ensure that your order is delivered to you without any issues.
  3. If your order is returned to us due to an incorrect or incomplete address, we will contact you to confirm the correct delivery information. Once we have received confirmation of the correct delivery information, we will resend your order to you at an additional cost.
  1. BFPO Addresses
  1. BFPO addresses are unique addresses used by British military personnel stationed overseas. We are pleased to be able to ship to BFPO addresses, and we will do everything we can to ensure that your order is delivered to you in a timely and efficient manner.
  2. Please note that shipping to BFPO addresses may take longer than standard UK delivery times, and there may be restrictions on certain types of products that can be shipped to BFPO addresses. It is important that you provide accurate and complete delivery information when placing your order, including the recipient’s name, rank, and service number, as well as the unit or regiment name and number, and the BFPO number.
  3. We cannot be held responsible for delays, damages, or other issues that may arise during shipping to BFPO addresses, and we reserve the right to refuse to ship certain products to BFPO addresses if necessary. By placing an order with us and requesting delivery to a BFPO address, you agree to our shipping policies and understand that additional restrictions may apply. If you have any questions or concerns about shipping to a BFPO address, please contact our customer service team for assistance.