Billing, Return and Refund Policy

The following Billing & Refund Policy (“Policy”) applies to all users and describes how your payments are made to Berkeley Health Tests (“Berkeley Health Tests”, “we”, “us” or “our”) in connection with this website, and the services and products provided on the website. The policy also clearly denotes how Berkeley Health Tests facilitates returns and refunds.

By using the website and purchasing products from us, you are accepting the terms, conditions and policies described in this policy, as may be amended from time to time. Each time you use the website and/or pay for a product or service on the website, you agree and expressly consent to the following:


Billing Policy
At Berkeley Health Tests, we understand the importance of keeping your financial information safe and secure. Therefore, all payments for our products are processed through our website.
We accept payment through debit and credit cards, as well as Google Pay. Rest assured that we use a secure payment gateway to ensure that your personal and financial information is protected at all times. Please note that we reserve the right to introduce additional payment methods in the future, and any changes will be reflected on our website. Please review the terms of use and privacy policies of those third parties before providing your banking or payment information.
Kindly take note that the prices listed for the products on our website are exclusive of VAT, and will be subject to an additional charge of 20% which shall be added at the point of purchase. The prices are also exclusive of the delivery charge. When you place an order with us, you are entering into a binding agreement to pay the full amount for the products you have ordered, inclusive of any associated shipping or handling fees. It is important to note that all prices are stated in GBP and any applicable taxes or duties will be calculated at the prevailing rate.
In the event that there is an error in the pricing of a product on our website, we reserve the right to cancel the order and issue a full refund. We also reserve the right to refuse any order at our discretion. If we refuse an order, we will notify you promptly and issue a full refund.
Please be aware that once you place an order, you cannot cancel or modify it. However, we may cancel an order at our discretion and issue a full refund.
We do not offer refunds for any products that have been opened due to cross-contamination concerns or other hygiene-related issues. However, we will provide a replacement for any products that are faulty or damaged upon delivery. Please contact our customer service team within 7 days of receiving a faulty or damaged product to arrange a replacement.
If you receive a product that does not meet your expectations or if you have any other concerns, please contact our customer service team within 14 days of receiving the product to discuss your options. We will work with you to find a suitable solution, which may include a replacement product or a refund at our discretion.
All payments made by you to us are subject to our terms and conditions.

Return Policy
Due to the nature of our products, we regret to inform you that we do not accept returns. We strive to provide accurate product descriptions and images to ensure our customers have a clear understanding of the items they are purchasing. If you have any questions or concerns about our products, please do not hesitate to contact us prior to placing your order.
In the unlikely event that you receive a defective or damaged product, please contact our customer service team immediately. We will require photographic evidence of the product and the packaging in order to investigate the issue. We will also require you to send the product back within 7 days for further investigation, after which the return will not be accepted. If a defect or damage is confirmed, we will offer a replacement product or a full refund, including any shipping or handling fees. Kindly note that postage charges pertaining to any returns shall be borne by you.

Refund Policy
We want our customers to be completely satisfied with their purchases. However, due to the nature of our business, we do not typically offer refunds. Refunds will only be provided as allowed by applicable law. If you have any questions about our refund policy or believe you may be eligible for a refund under applicable law, please do not hesitate to contact us. We are committed to working with our customers to ensure their satisfaction.

Thank you for choosing our products. We appreciate your business and hope that you are completely satisfied with your purchase. If you have any questions or concerns, please do not hesitate to contact us. Our customer service team is available to assist you in any way possible.